Discover exactly what phone support includes within the web hosting world.
In the event that you have ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for some things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you want to know more about a specific service before you decide to purchase it or in case something small should be made, for instance, it'll be much easier and faster to do it in real time. If you are able to get in touch with representatives by phone, it's also very likely that you're working with an actual hosting provider, not just a reseller. The level of support that you will get on the phone may differ between different companies - from standard issues to dedicated tech support. Typically most suppliers supply pre-sales assistance and first level phone support, while more complicated technical matters are managed via email or tickets.
Phone Support in Cloud Web Hosting
In case you choose to take advantage of one of our Linux cloud web hosting, you can speak with our customer support crew over the telephone for 14 hours a day. We will help you select the perfect plan for your websites as we believe that it's better to discuss this kind of issues with a live person. In case you already have an account, we will help you with any sales/billing questions and / or general matters, even with some tech situations that don't require too much time or escalation to an administrator as it is more convenient to open a ticket for time-consuming matters and have the correspondence in a single place. We have telephone numbers in the United States of America, Great Britain and Australia, so you are able to call the one you prefer and talk to our agents.