Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our Linux cloud web hosting is not separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just a couple of clicks of the mouse, without the need to leave your web hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of virtually any support ticket that you have sent in the past, if you need it. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a particular issue even before you post a ticket. The ticket response time is no more than 60 minutes, which means that you can obtain timely assistance at any given time and if our client support team recommends that you should do something inside your hosting account, you can do it immediately without having to leave the Control Panel.