There are different ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a support ticket system. It’s the easiest form of communication for different reasons. In the event that no tech support team representative is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. Additionally, you can copy ‘n’ paste large bits of info without having to worry about typing errors, and in case a specific issue requires more time to be fixed or a number of responses need to be exchanged, all the info will be in one and the same location, so either party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re usually separate from the web hosting platform, which suggests that if you need to provide info or to follow guidelines, you’ll need to use no less than 2 separate admin interfaces and this number could increase in case you want to administer a couple of domains. Also, a lot of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our Linux cloud web hosting is not separate from the hosting account. It is an integral part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just a couple of clicks of the mouse, without the need to leave your web hosting account. The ticketing system comes with a quick-search box, which will help you track down the status of virtually any support ticket that you have sent in the past, if you need it. Plus, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can learn how to deal with a particular issue even before you post a ticket. The ticket response time is no more than 60 minutes, which means that you can obtain timely assistance at any given time and if our client support team recommends that you should do something inside your hosting account, you can do it immediately without having to leave the Control Panel.