Technical Support Channels
A One–Hour Ticket Response Guarantee
We offer a 1–hour response guarantee for every trouble ticket or email that you submit to the technical support team. We’ll speedily answer all the common questions and forward right away the matter to our server admins in case any additional assistance is needed. If you make use of our Admin Services package, we will carry out any of the included server administration services at a time that has been agreed upon preliminary.
A Top–Notch Help Desk Service
- We’ll be available to you 24–7 to answer any enquiries that you may have with regard to our Online Control Panel and any of the apps that we have installed for you on the dedicated web hosting server. In case you also need support tackling server management procedures, have a glance at our Admin Services package, which includes backup space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.
An Intuitive Help Section
We have provided our Online Control Panel with a comprehensive knowledgebase, which includes exhaustive explanations of all its features and functions. Plus, we have made exhaustive video tutorials that will further show you how to perform a given task or resolve a typically encountered issue. The instructional articles and the tutorial videos are readily accessible from each section of the Online Control Panel via the Videos and Help buttons situated in the upper right corner.