24/7 Customer Support
Find out more about what ‘customer support’ implies in the hosting community and about the various support varieties.
The customer support that you'll get from your cloud web hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an active account. Prompt and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine hosting provider not from a reseller. When you get a hosting account via a company that does not own its servers and it cannot access them right away, it is almost certain that you will wait for a couple of days to have a reply to your question, which means that your web sites may stay offline for a long time. Alternatively, a provider that provides various options for communication and has a support crew available all the time can assist you right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting solutions well before you make an order or you're a current client and you have a question or a difficulty, you will be able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters which need more time to investigate and fix. Unlike a number of other web hosting service providers, our trouble tickets feature a guaranteed max reply time of just one hour, therefore whatever your trouble is, it will be resolved on time and you won't waste days so as to have something fixed.