The customer support that you'll get from your cloud web hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got a technical trouble with an active account. Prompt and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine hosting provider not from a reseller. When you get a hosting account via a company that does not own its servers and it cannot access them right away, it is almost certain that you will wait for a couple of days to have a reply to your question, which means that your web sites may stay offline for a long time. Alternatively, a provider that provides various options for communication and has a support crew available all the time can assist you right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting solutions well before you make an order or you're a current client and you have a question or a difficulty, you will be able to contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; emails and support tickets for more complex matters or any matters which need more time to investigate and fix. Unlike a number of other web hosting service providers, our trouble tickets feature a guaranteed max reply time of just one hour, therefore whatever your trouble is, it will be resolved on time and you won't waste days so as to have something fixed.