One-Hour Response Guarantee
Need to know more about the 1-hour response time guarantee and how you can take full advantage of it in your capacity as customer?
In case you’re a website owner, a problem can always show up and it doesn’t automatically need to be related to the web hosting service. For instance, something might go wrong when you bring a web-based application up to date or some vital data could be modified or erased incidentally. Irrespective of what the nature of the problem may be, you’ll have to touch base with the customer service team and request them to retrieve a backup or to help you resolve the problem that you’re encountering. How fast they’ll do that will predetermine the amount of time that your sites will be down. For certain websites like community portals or online shops, a continued outage too often equals losing visitors and money. That is why, it is of principal importance that you use the services of a web hosting company that offers not only a very good customer service, but also a prompt one.
One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using one of our Linux cloud web hosting and you’ve got an enquiry or bump into an obstacle, you can touch base with us 24/7/365 by posting a trouble ticket or by writing an e-mail and we promise that you’ll have an answer in no more than one hour. If the issue can be resolved, we’ll do it before we respond, whilst if there is something that you need to do on your end, we’ll supply you with all the required details – what possible solutions to try out, what settings to check, etc. Usually, you’ll obtain an answer within maximum 30 minutes, which means that waiting around for hours and hours on end or even for more than a day to obtain assistance is something unthinkable. Our 1-hour reply guarantee applies to any inquiry that you may have – general, technical or billing.