1 hour ticket response
We are committed to offering a quick and appropriate response to each client support ticket sent by a customer. Our experienced help desk support team representatives will review your query and will think of the most efficient solution. We offer a 1–hour response time guarantee for all tickets. In reality, the average ticket response time has proven to be twenty minutes.
A Premium–Quality Help Desk Service
Our help desk team members have huge experience in the Linux cloud web hosting sphere and are qualified enough to deliver a prompt solution to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the trouble ticket will be forwarded to a programmer or admin for additional investigation.
An Easy–to–Navigate Help Center
To help you get a quick tip on how to use a certain feature, we have incorporated a truly intuitive Help Center section in your Online Control Panel. You can browse through a rich collection of web hosting account management articles and website administration articles, take a look at the F.A.Q. archive or check out our educational video tutorials.