A live chat is one of the several channels of communication supplied by some hosting suppliers as a part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster than a support ticket and it'll make it much less likely to misunderstand or misspell something in comparison to a phone call with an agent. What's more, if the issue that you experience requires some time to be reviewed and taken care of, you're able to do something different at the same time instead of just waiting, as you would have to do when you call. You can also use a live chat support service free of cost provided that you have world wide web access even when your web hosting supplier is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

As we believe that various troubles are easily resolved when you chat with a live person, we offer a live chat service for all our potential and existing clients. The chat is accessible every single day and our customer care representatives will help you with a number of questions and situations. In case you aren't our client yet, you're able to find out more about our cloud web hosting packages and the hosting environment in general to make sure that your web sites will operate properly on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our services, you'll be able to get in touch with us through the live chat and we can supply you with the needed info or help you troubleshoot the issue. You'll have to open a trouble ticket for specific troubles which require longer time or the expertise of a sysadmin, but for a lot of standard troubles you'll get help right away.